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How do I transfer my files?
Can I relay e-mail through my World Office account?
How can I make changes to my account?
How can I charge people by credit card to access my site?
What does World Office do in the event of a power outage?
How can I prevent people from stealing my bandwidth?
How can I password protect my web site?
Can I have telnet access to my web site?
Should I use SSH instead of telnet?
We have compiled this list of Frequently Asked Questions to aid you as quickly as possible when you have a problem. If any of the information listed in this page is unclear or you need further instructions, please feel free to call or e-mail us.
TRANSFERRING FILES
To put and/or change files in your hosting account, your are going to have to use FTP (File Transfer Protocol). FTP is the most commonly used method for transferring files. There are many programs available to do this. One widely used program can be found here. Many people also use HTML editors that can automatically transfer the files for you, such as Microsoft's FrontPage.
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RELAYING E-MAIL
World Office does not allow anyone to relay e-mail through our servers. [Relaying e-mail is when you use our server to deliver your e-mail.] Since most customers have dial-up Internet access, they already have a server with which they can send mail out. World Office has adopted this policy to prevent outsiders from using our e-mail servers to spam the Internet.
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ACCOUNT CHANGES
If you require alterations to your web site that you cannot perform yourself, please contact World Office Customer Service. Most changes require little time and effort. If you are an existing World Office customer, please be sure to include your domain name or IP address and your username. (Please DO NOT include your account password.)
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CREDIT CARD TRANSACTIONS
It is commonly thought that to charge customers by credit card you need to have a Merchant Account. However, if you don't have a Merchant Account, all is not lost. You can now go through companies which can process credit card transactions for you. World Office recommends GloBill Systems for membership type web sites, they offer a simple 15 minute setup, and they don't charge a setup fee or a monthly fee. The only time you're charged is when a transaction is processed (just like a standard Merchant Account).
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BACK-UP POWER
The World Office Operations Center is fully equipped with an Uninterruptable Power Supply (UPS) and all of our equipment is powered with conditioned DC power. In the unlikely event of a complete power failure, our UPS will come on-line. In the event of an extended power failure, a backup generator is also on standby.
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PREVENTING BANDWIDTH THEFT
The bandwidth you pay for can effectively be stolen from you. This happens when people "hot link" pages or images on your site. This can occur without your knowledge and can cost you hundreds of dollars. Other Internet users can "hot link" anything on your site, provided they know the exact location of the page or image. You can prevent people from doing this by forcing visitors to go through your home page before visiting any other pages. To do this, place the code below into a file named ".htaccess", replace the appropriate locations with your own, and place it in your main web site directory (if you would like to use password authentication, please read the next section):
#---- START OF HTACCESS ----
# Turn off username and password authentication
AuthUserFile /dev/null
AuthGroupFile /dev/null
# Turn on rewrite rules
RewriteEngine On
# Use this to allow all pages on this domain to reach the files
# in this directory.
RewriteCond %{HTTP_REFERER} !^http://www.YOURDOMAIN.com/*
RewriteCond %{HTTP_REFERER} !^http://YOURDOMAIN.com/*
# What page to send people to if they are illegal
RewriteRule /* http://www.ANYSITE.com/ [R,L]
#---- END OF FILE ----
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PASSWORD PROTECTING YOUR SITE
An ".htaccess" file can be used to password protect your site. This means that anyone who wants to enter a certain section (depending upon where you place the file) will be required to input a username and password. To create new usernames and passwords, you need to access the server via telnet or SSH and type in the following command "htpasswd -c /path/to/your/protected/dir/.htpasswd USERNAME". The program will then prompt you to enter a password and then enter it again to verify it. You need to perform the previous step for every user you will have accessing your site. To make this work you need to place the code below (replace the appropriate locations with your own) in a file called ".htaccess" and put the file in the directory that you wish to protect:
#---- START OF FILE ----
AuthUserFile /scsi2/httpd/virtual/YOURDOMAIN.com/DIRECTORY_NAME/.htpasswd
AuthName Administration
AuthType Basic
<Limit GET>
require valid-user
</Limit>
#---- END OF FILE ----
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TELNET
World Office does not automatically enable telnet access with your account. If you would like to have telnet (or SSH) access, please contact World Office by phone or e-mail. If you attempt to telnet into your account without access being setup for you, you will get your disk usage information and be logged out.
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SSH vs. TELNET
World Office encourages the use of SSH (Secure SHell) instead of telnet. The reason for this is that SSH is encrypted and the information that you transmit cannot be read by anyone who may be listening on that port. SSH looks and operates exactly like telnet, but with the added security benefit. To use SSH you will need an SSH client (just like you need a telnet program to use telnet). You can get an SSH client from the following sites:
http://www.datafellows.com/f-secure/fclintp.htm
This program is called F-Secure SSH Client for Windows (current Windows version 1.0). It has a 30 day trial period and a retail price of $99US.
http://www.datafellows.com/f-secure/beta/download.htm
This is the 30 day trial version of the above program.
http://world-office.net/downloads/ssh95.exe
This is a nice looking program, and best of all, it's FREE!
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